Incidents like this always lead back to the same question: was there coverage before it happened?
In many cases, the answer isn’t as clear as it should be. Not because systems don’t exist, but because they aren’t designed to be present in the moments that matter most.
Security that only reacts will always be one step behind. By the time a response is activated, the situation has already unfolded, decisions have already been made under pressure, and the outcome is already taking shape.
This is where the gap becomes visible. Not necessarily in response capability, but in presence.
Was there a way for the individual to signal for help early?
Did they trust the system enough to use it?
Was support immediate, discreet, and reliable in that moment?
